Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How is my order packaged to ensure freshness?
We use high-density thermal liners and specialized gel ice packs designed to maintain sub-zero temperatures for up to 48 hours. Each cut is vacuum-sealed to preserve flavor and prevent freezer burn during transit.
Where do you source your meat from?
Super Butcher partners exclusively with local farms that prioritize ethical animal husbandry and sustainable practices. Our beef is pasture-raised and grain-finished for optimal marbling and taste.
What are your shipping rates and delivery times?
We offer flat-rate overnight shipping to ensure your products arrive fresh. Orders placed before 12:00 PM EST Monday through Thursday are typically delivered within 24 to 48 hours.
Can I return meat products if I change my mind?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with the quality or condition of your order upon arrival, please contact our support team within 24 hours for a full refund or replacement.
How should I thaw my Super Butcher products?
For the best results, we recommend thawing your meat in the refrigerator for 12-24 hours. This slow-thaw method preserves the cellular structure and juiciness of the protein.
Do you offer subscription boxes?
Yes! Our 'Butcher’s Choice' subscription allows you to receive monthly curated cuts at a 10% discount. You can pause, skip, or cancel your subscription at any time through your account dashboard.