Returns & Refunds Policy
At Super Butcher, we take pride in the quality of our premium cuts; if your order does not meet our high standards for freshness or accuracy, please contact us within 24 hours of delivery. Due to the perishable nature of our products, we cannot accept returns once the cold chain has been broken, but we are committed to resolving any issues with a replacement or credit.
Inspect Your Order
Thoroughly check your delivery immediately upon arrival to ensure all items are present and meet your expectations for quality and temperature.
Document Issues
If you notice any discrepancies or damage, take clear photographs of the product and the packaging labels as evidence for our quality control team.
Contact Support
Reach out to our customer service team via email or phone within 24 hours of receipt, providing your order number and the photos of the affected items.
Resolution Process
Our butchers will review your claim and, if approved, will arrange for a prompt replacement of the items or issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing